Friends & Family Test

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Staff Friends and Family Test – Put us to the test

From 1st April 2013, Patients across the UK who are being discharged are asked whether they would want their friends or family to be treated at their hospital.

Ministers are trying to improve standards after warnings from watchdogs that too many patients, especially the elderly, experience poor standards of basic care, including insanitary conditions and inadequate nutrition. Publishing the responses to this “Friends and Family Test” question allows members of the public to compare healthcare services and clearly identify the best performers from a patient perspective.

Trust, site and ward-level data collected from patients is published on the NHS Choices website and individual ward data is displayed on ward notice boards. Patients can also view the latest reports at the NHS England website. 

The Friends and Family Test is an important opportunity for you to provide feedback on the care and treatment you receive and to improve our services. All responses will only be used to help improve services within our Trust and all data will be treated confidentially. 

The Trust is currently using different methods of communication to gather patient feedback this includes patients being contacted by land line or by text messaging.

Download the information leaflet

Download the short guide

Thank you, in advance, for taking part.

How does it work?

When you are discharged, or within the 48 hours that follow, you will be asked to answer the following question:
 'How likely are you to recommend our ward/A&E department to friends and family if they needed similar care or treatment?' You will be invited to respond to the question by choosing one of six options, ranging from 'extremely likely' to 'extremely unlikely'. It is important that you are given the opportunity to explain why you have given your answer, so please answer any follow-up questions. You may be asked to answer the question before going home, or you may be invited to do so by returning a postcard or on a website.

Do you have to respond to the question?

Your answer is voluntary. But if you do answer, your feedback will provide valuable information for your hospital to help ensure its patients have the best possible experience of care. Your answer will not be traced back to you, and your details will not be passed on to anyone. A member of your family or a friend is welcome to answer the question if you are unable to. If you feel that you should have been given the opportunity to respond but did not receive the question, please contact the FFT helpline on 0161 604 5302.

How are the results calculated?

The score is calculated using the proportion of patients who would strongly recommend the ward or department minus those who would not recommend it, or who are indifferent.

How will the results be used?

Hospitals will gather the results and analyse them rapidly to see if any action is required. They will combine your feedback with that of other patients, and create an overall score, which will be published on this website.

For more information visit the Friends and Family website.

To view the latest Friends and Family Test results, please visit the NHS England website.