Video Appointments

accurx video consultations

As part of our response to the COVID-19 (Coronavirus) pandemic, a number of our services are now offering video consultations to some of our patients.

AccuRx is completely secure and confidential, calls cannot be accessed by anyone else and clinicians will be in a private room. The video call is free (except your Internet usage charge). No details are stored on the platform.

The decision to offer this type of appointment will be made by a medical professional depending on your individual care needs. The team or clinician will contact you and discuss if you would be happy and able to have a video consultation. If so, they will send a link to your device that will open the consultation.

What do I need to be able to do a Virtual Consultation?

If your service is offering video appointments, you will receive a letter with the details of your appointment, including the date and time and name of your virtual clinic.

If this is the first time you are attending a video consultation, we recommend you familiarise yourself with our video consultation guide.

Getting Started

Please make sure you are sitting in a private well-lit area where you will not be disturbed. You should try to make sure you have a good quality connection (Wi-Fi/3G/4G) before starting the consultation.

You are welcome to invite a family member, parent, friend and/or carer to sit with you throughout the video consultation.

Occasionally there might be a short delay and your appointment might not run at the planned time. This might be because our clinician needs to spend a little longer with another patient. However, we will make every effort to contact you at the allocated time.

You will receive a text message from your clinician with a link to load the video consultation. Click on the link and choose the option ‘Continue in Browser’; this will open your internet browser (e.g. Safari, Chrome). You may see a screen where you will need to click ‘Request Permissions’ to enable your camera and microphone. Click ‘Allow’ and you should then be able to see your clinician.

During your consultation

Please make sure you are in a safe environment as you may be required to undress for clinical examination.

If the connection drops mid-consultation, the clinician will try to reconnect. If this cannot be done via video, they will attempt to call you on the telephone number we have on your record. Please make sure the contact details we have for you are kept up to date.

At the end of your video consultation, your clinician may suggest a further appointment. Either the clinician will agree a date and time with you or a member of our administrative team will contact you by phone in the following days.


Video calls are secure. The video and audio communication of the consultation is only visible to participants on the call. The video platform will not take a recording of your consultation. 

Further Support and Information

Video calls are free, except for any internet usage. A video call uses a similar amount of data to a Skype or FaceTime call (roughly 500MB for 20 minutes). We recommend that patients connect to their Wi-Fi to avoid using their mobile data allowance.

  • You will need a smartphone with a working Wi-Fi/3G/4G connection.
  • iPhones operating on old software (iOS 12 and earlier) will need to download the Whereby app to join the consultation