Parking Charge Notices

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Parking Enforcement

For effective parking management and the safe movement of vehicles around our sites, a parking enforcement process is required.  This uses the issue of parking charge notices and this service is provided by Civil Enforcement Ltd on behalf of the Trust. 

As Civil Enforcement Ltd hold all of the information relating to each charge notice issued, including photographs, they are best placed to deal with any appeals or further queries and they undertake this on our behalf. 

Appealing a parking charge notice (PCN)

If you intend making an appeal you should not pay the parking charge notice prior to making your appeal. The quickest and easiest way to appeal is using the Civil Enforcement website, https://appeals.ce-service.co.uk/.  You can also do so in writing to the address detailed on the notice or letter (a notice will also contain a pre-printed envelope with this address on).

All appeals made must;

  • Detail the parking charge notice (PCN) number and vehicle registration
  • Provide a full contact address for the company to send any responses to, usually by letter.
  • Outline your reason for appeal and provide the evidence to confirm the reason. You should always quote the parking charge notice number, registration and issue date on any correspondence with them.
  • Be received by the company within 28 days of a charge notice being issued or within 28 days of a Notice to Keeper Letter.

We selected Civil Enforcement as their approach to parking enforcement takes into account extenuating circumstances and also the hospital environment, but you do need to appeal within the required timescales and also quote the relevant parking charge notice (PCN) number and a contact address.

Full details of the appeals process and frequently asked questions (FAQ’s) are also on the Civil Enforcement website www.ce-service.co.uk.

Paying a parking charge notice (PCN)

You can pay a parking charge notice;

By Post – you must pay for postage, use and complete the slip from the bottom of the notice or letter, sending a cheque made payable to Civil Enforcement Ltd to:

Civil Enforcement Ltd, Horton House, Exchange Flags, Liverpool L2 3PF

By Phone – You will need the parking charge notice (PCN) number to key in.  Payment can be made by debit or credit card (24 hours a day) by telephoning 0115 822 5020.

Online - You will need the parking charge notice (PCN) number to key in.  Make a secure payment on this website; http://www.ce-service.co.uk/pay-now.asp  

For further information;

You can phone the company, during office hours regarding a charge notice on the number provided, but you will need the parking charge notice (PCN) number to key in and listen to all the options available then leave a message to be contacted back or speak to an advisor, but phone messages cannot be used as an appeal.

For parking charge notices which are not paid or appealed within the timescales; the parking company may seek recovery of unpaid amounts and additional costs incurred up to and including court proceedings when required.

Reasons for Parking Charge Notice Issue as detailed on notices issued

Reason

Notes

Blue badge not displayed

Usually issued for being parking in a blue badge without display an appropriate badge.

Causing an Obstruction

Usually issued for obstructing the safe movement of pedestrians and/or vehicles; or causing a safety issue.

Causing an Obstruction not parked in a bay

Usually issued for obstructing the safe movement of pedestrians and/or vehicles; or causing a safety issue.

Invalid Ticket/Out of Time

Usually issued for displaying a ticket which is not valid or has expired.

No Permit on Display

Usually issued for being in a staff parking area and not displaying a valid permit or voucher.

No Ticket on Display

Usually issued for being in a patient and visitor parking area and not displaying a valid ticket.

Not parked in a marked bay

Usually issued for not parking in a marked bay in a parking area where spaces are marked.

Out of date permit

Usually issued for being in a staff parking area and having an expired permit or voucher.

Parked in incorrect zone

Usually issued for being parked in an incorrect area, when spaces are available in a correct location.

Parked in restricted area

Usually issued for being in an area where parking is not allowed.

Parked on double yellow lines

Usually issued for being in No Parking No Waiting area.

Stayed over time allowed

Usually issued for being in a patient and visitor parking area and displaying an expired ticket.