Covid-19 - Attending our Hospitals


Covid-19 – Important Information for Your Safety               

Safe, Secure – Here for you

Thank you for observing our strict safety measures when attending our hospitals

To read the latest visiting guidance on visiting patients at our hospital sites - click here

Pausing routine and non-urgent scheduled hospital care - click here

Covid-19 Vaccine Information - click here

Using a Face Mask

All patients and visitors must wear a mask when within a building/enclosed space across our sites. You will be given a mask when you arrive for your appointment or treatment, please ensure that you follow these guidelines:


  • Wear your mask at all times unless told otherwise by a member of staff
  • Use the mask properly - ensure it covers your nose and mouth. Do not allow to dangle around your neck.
  • Wash your hands before putting your mask on and taking it off
  • Ask a member of staff for a new mask if yours becomes soiled/very damp
  • Dispose of your mask each day, you will be given a new one when you need it by a member of staff if you are with us for more than one day
  • Wear your mask when you are in areas of the building where you will come into contact with other people
  • If you have to remove your mask for any reason, fold it in on itself and place in your pocket/bag to be re-used
  • Continue to observe social distancing, keeping at least 2 metres from other people

Exemptions around wearing a Face Mask - click here

For further guidance on the use of a Face Mask on our sites - click here.

Infection Prevention Control - 'Smile Behind the Mask'

Attending A&E 

Only one relative or household member can accompany you in the A&E department in any of the circumstances below:

  • They are with a patient receiving end of life care
  • They are a parent / responsible adult visiting a child
  • They are supporting a patient with mental health or learning disabilities
  • They are a birthing partner accompanying a woman in labour

Please register with A&E reception and remain there until you are seen by a clinician.

Attending outpatient appointment or for surgery?

  • Please use the main hospital entrance for all appointments. Do not use separate staff entrances
  • You must have your patient appointment letter and form of ID with you at all times
  • You will not be able to bring anyone else into your appointment with you, unless you require a carer  

 Visiting a Patient

Updated guidance on visiting - click to read

To access all leaflets relating to Covid-19 - click here

The Northern Care Alliance have set up a dedicated inbox for families and friends to contact their loved ones at this time.

If you would like to send a message or photo to a loved one who is currently an inpatient in one of our hospitals please email:

Alongside the message, please include the patient’s name, date of birth, hospital site where they are being treated and the ward or department number. 

The email address is monitored from 09:00 – 16:00 Monday to Friday. Letters and messages sent through after 14:00 (or anytime on a weekend) will be delivered the next working day.

 For information on dropping of essential items for patients, visit our Patient Property Drop webpage.

Watch for COVID-19 symptoms

 Please DO NOT enter the hospital:

  • If you are self- isolating at home with symptoms of COVID-19
  • If you have been positively tested for COVID-19 in the last 5 days
  • If you are awaiting for test results for COVID-19
  • If you have any of the following symptoms below not linked to your condition

Most common symptoms:

  • fever
  • dry cough
  • tiredness

Less common symptoms:

  • aches and pains.
  • sore throat.
  • diarrhoea.
  • conjunctivitis.
  • headache.
  • loss of taste or smell.
  • a rash on skin, or discolouration of fingers or toes

Do not go to places like a GP surgery, pharmacy or hospital if you think you might have Coronavirus. Please stay at home.

Use the 111 online coronavirus service if you have any of the symptoms by visiting

Stopping the spread – help us, help you

Please Observe Social Distancing  

  • Please observe social distancing, giving at least 2 meters between other people
  • Please refrain from moving around the hospital unnecessarily
  • Please remain in the waiting room or department at all times until instructed by a member of staff
  • Please follow the instructions given by staff and on signage during your visit/stay in hospital

Please observe our infection prevention and control guidance

  • Please use hand sanitiser provided and wash your hands often with soap and water
  • Please cover your cough or sneeze with a tissue, then throw the tissue in the bin
  • Do not touch your eyes, nose, and mouth
  • Please use facial covering where possible