Complaints

pals pic

COVID-19 Update

We would like to hear from you if you think we have done something well or if you have suggestions on how we could do something differently. Equally, we want to know if you are unhappy with the service provided or have a complaint. All feedback is seen as an opportunity to review services, so that we can make sure we are offering appropriate services that are right for your needs.

Given the significant and unprecedented pressures facing the NHS, the Complaints Department has been greatly reduced. We are unable to take telephone calls for the foreseeable future; however, should you have any urgent concerns requiring immediate attention, you can still email the department at complaintsoffice.trust@pat.nhs.uk. Please accept our sincere apologies; I am sure you appreciate the circumstances facing the NHS at this time and we would like to thank you for your understanding.