Visiting suspension – for patients and families

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Visiting suspension – for patients and families
04 April 2020

Visiting is suspended with immediate effect and until further notice.

The only exceptional circumstances where one visitor – an immediate family member or carer – will be permitted to visit are listed below.

  • The patient you wish to visit is receiving end-of-life care.
  • You are the birthing partner accompanying a woman in labour.
  • You are a parent or appropriate adult visiting your child
  • You are supporting someone with a mental health issue such as dementia, a learning disability or autism, where not being present would cause the patient to be distressed.

Please contact the ward or department in advance to discuss appropriate arrangements.

Your health, safety and wellbeing, that of our patients, communities and individuals and teams across the organisation remain our absolute priority.

Please find other ways of keeping in touch with your loved ones in hospital, like phone and video calls.

The Northern Care Alliance have set up a dedicated inbox for families and friends to contact their loved ones at this time.

If you would like to send a message or photo to a loved one who is currently an inpatient in one of our hospitals please email:

Alongside the message, please include the patient’s name, date of birth, hospital site where they are being treated and the ward or department number. 

The email address is monitored from 09:00 – 16:00 Monday to Friday. Letters and messages sent through after 14:00 (or anytime on a weekend) will be delivered the next working day.

Everyone should follow the expert national guidance on social distancing and self-isolation, staying at home wherever possible, to help limit the spread of coronavirus, protect the most vulnerable people in our communities and our NHS.

Ward Contact Numbers

For the latest public advice and guidance from the NHS, please go online to www.nhs.uk/coronavirus

Thank you for your continued support and understanding at this challenging time.

With restrictions on the visitors allowed on our hospital sites at the moment, it is important that we do everything to keep our patients connected with their loved ones.

Information guide for relatives - patient property drop off service 

We have set up a patient property drop off service so relatives/friend can drop off essential items for their loved ones who are staying in hospital.

This service will run from Monday to Friday, 9.00am to 4.00pm (excluding bank holidays) at each of our main entrances (patient/visitor only entrances) areas – see links to map at the bottom of the page.

You may include some of the following items:

  • A change of clothes and underwear
  • Mobile phone / tablet, headphones, e-reader and charger
  • Reading glasses, dentures and hearing aids  
  • Toothbrush, hairbrush and a small number of other bathroom essentials
  • A small comforting personal item, eg. a photo, book or magazine. 

No perishable items or items of value (you will be asked to sign a disclaimer form)

To use this service please take note of the following process:

  • When preparing belongings please ensure you only pack essential items. These include toiletries, a mobile phone, phone charger or clothing items. You are welcome to include a letter to your loved one in the bag.
  • Please do not pack any valuables (eg jewellery). It will not be possible for staff on the ward to complete a property checklist and any belongings brought in will not be the responsibility of the hospital.
  • Ideally items should be packed in a clear plastic bag, clearly label the bag with the patient’s name and the ward they are on.  However, we will provide bags on site if you don’t have any at home.
  • Only one relative or friend should come on to the site to bring the bag.
  • Our main entrances are manned by security, inform them you are dropping off patient property as soon as you arrive.
  • A volunteer will go through a checklist with you, checking items, cleaning all wipeable items where possible and placing them into a clear bag if required.  You will be asked to sign a disclaimer form.
  • A volunteer will deliver the belongings to your loved one on the ward.

Thank you for your support and cooperation.

Salford Royal Site Map

Royal Oldham Hospital Site Map

Fairfield General Site Map  

Rochdale Infirmary Site Map