Keeping our patients connected with their loved ones – NCA launches patient property drop-off service

PJ web
Keeping our patients connected with their loved ones – NCA launches patient property drop-off service
17 June 2020

A new patient property drop-off service has been launched at the Northern Care Alliance NHS Group.

The service allows a relative or friend to drop off essential items for their loved ones who are staying in hospital.

The service is run between 9am until 4pm, Monday to Friday (excluding bank holidays) at each of the NCA’s main entrances (patient/visitor only entrances) at Salford Royal, The Royal Oldham Hospital, Fairfield General Hospital and Rochdale Infirmary.

The service, set up by the Northern Care Alliance NHS Group, is run between 9am until 4pm, Monday to Friday (excluding bank holidays) at entrance 2 (near Maternity entrance) at North Manchester General Hospital.  

Items which may be dropped off can include:

  • a change of clothes or underwear;
  • mobile phone, tablet, headphones, e-reader and charger;
  • reading glasses, dentures and hearing aids;
  • toothbrush, hairbrush and a small number of other bathroom essentials;
  • a small comforting personal item such as a photo, book or magazine.

The items should ideally be packed into a clear plastic bag, with the name of the patient clearly visible and the ward that they are on.

A team of volunteers will receive the items at the hospital entrances and ensure that they are delivered to your loved ones on the ward.

Full details of what can be dropped off with our volunteers for your relative/friend can be found here https://www.pat.nhs.uk/news/Latest-Visitor-Guidance-to-our-Hospitals.htm

Details of our patient/visitor entrances at our hospital sites can be found here

Salford Royal Site Map

Royal Oldham Hospital Site Map

Fairfield General Site Map  

Rochdale Infirmary Site Map

Tammy Pike, Group assistant director patient/service user experience quality improvement department, said: “With restrictions on the visitors allowed on our hospital sites at the moment, it is important that we do everything to keep our patients connected with their loved ones. The property drop-off point is another example of how the NCA family is helping families using our services to stay connected.

“It complements our NCA Send a Letter scheme which enables families and loved ones to email their relatives at a dedicated address, monitored by staff from our volunteer services team.  The letters or photos are printed out by our staff, laminated and taken to the ward where the patient is being cared for.  Loved ones with relatives at Salford Royal should email sendaletter@srft.nhs.uk and loved ones with relatives at The Royal Oldham Hospital, Rochdale Infirmary and Fairfield General Hospital should email sendaletter@pat.nhs.uk  Families are asked to include the patient’s name, date of birth, hospital site where they are being treated and the ward or department number.