Musculoskeletal physiotherapy service

As of 20th March 2020 our service has changed. We now offer your first appointment as a virtual consultation, carried out either by telephone or video assessment.

The initial appointment may last up to 50 mins, and we ask that you find a quiet area where you are not disturbed which should enable you to get the best results from your assessment and treatment. If you have access to a smartphone, tablet or computer with a camera, we would recommend you opting for a video assessment for your first assessment as we will be able to see you and assess how you move. However, if you only have access to a telephone, please do not worry, research tells us that that this method of assessment and treatment can be as effective as video consultation.

Once you have booked your appointment, your video consultation invite will arrive as a Text message or an Email message depending on what you which device you have selected to use. All you need to do is click on the link in the message and allow permissions for the camera and microphone and you will enter the video consultation. If you have selected a telephone appointment, your physiotherapist will contact you at the time of your appointment on the number you have given.

Should you require an interpreter, this will be sorted for you at the time of the appointment and your interpreter will join the consultation alongside the physiotherapist.

Following your initial assessment, your physiotherapist may recommend that you come into the physiotherapy department and receive Face to Face physiotherapy. If this is offered to you, you will be asked a lot of screening questions to ensure there is minimal risk to your attendance in the department. Most importantly, please do not attend the physiotherapy department on the day of your appointment if you answer Yes to any of the following questions,

  • Have you had contact with a known case of Covid-19 in the last 10 days?
  • Do you currently have a new continuous cough?
  • Do you currently have a temperature?
  • Have you recently lost your sense of smell or taste?

Your physiotherapist will be wearing personal protective equipment (PPE), and clinical areas will be cleaned before and after each patient.

Please do not arrive early to avoid crossover of patients as there is limited space available in the waiting room.  Please be aware that you may not be able to be seen if you arrive late.

You will not be able to bring anyone with you as we are unable to accommodate anyone else due to social distancing measures (unless this has been agreed with your physiotherapist due to certain circumstances).

Please only bring essential items with you e.g. do not bring bags which would need to be placed on the floor.

Should you need to cancel or rearrange any appointment, virtual or face to face, please contact 0161 778 3882

You will find links to exercises for specific conditions, located in the right hand corner of the webpage. You will also find more information relating to on the following links:

During this period we would like to highlight that it is important to keep as active as you can for both your physical and mental wellbeing. Please find listed below links for keeping generally active:

Who is the service for?

The out-patient musculoskeletal service treats patients who are referred from their GP as well as hospital consultants.  Consultant referrals are most commonly from orthopaedics, rheumatology, pain medicine and A&E.  Patients with new injuries, such as sprains, strains and broken bones are commonly seen, as well patients with long standing conditions, such as back pain, fibromyalgia, arthritis and shoulder pain.

What does the service provide?

Patients will undergo a thorough assessment and be given an accurate diagnosis.  Patients will then be advised as to the best way to improve their symptoms and return to their normal activities.  This will usually involve a structured exercise programme and may include other treatments where appropriate. Patients who have had surgery or lower-limb injuries may be referred to specialist rehabilitation groups to help them return to sporting activities.

We also offer specialist pain management programmes for patients with long-standing pain conditions.  These aim to help people understand the causes of their pain, help them return to their normal activities and manage their condition independently in the long term. 

Your physiotherapy assessment will include health screening questions. From this you may be offered a referral to local community services to help support your general health and wellbeing. The Bury ‘Live Well’ service encourages and supports self-referrals. Please click on the link for more information and to make a referral -

Who will patients meet while under your department/service’s care?

When attending the physiotherapy department patients will initially meet a member of the reception team, who will arrange their appointments for them.  They will then be assessed and treated by their physiotherapist, sometimes with the assistance of a physiotherapy assistant or physiotherapy student.

When is the service available?

The out-patient musculoskeletal service runs Monday-Friday from 8am until 4pm. 

Where is the service provided?

Community musculoskeletal physiotherapy clinics are run at the Townside and Radcliffe Primary Care Centres.  In addition, clinics are run in the physiotherapy outpatient department at Fairfield General Hospital. 

Department Contact details:                 

Fairfield General Hospital

Bury and Rochdale Old Road



Tel: 0161 788 3882

Radcliffe Primary Care Centre

Wave Suite

Radcliffe Primary Care Centre

69 New Church Street



M26 2SP

Townside Primary Care Centre 

Knowsley Place

Knwosley Street



All appointments are made via the Fairfield General Hospital department

Useful links

My Health My Community

Free exercise videos to suit different personal circumstances that will help with a wide range of conditions.


Practical information

When attending an out-patient appointment, please wear clothes that allow easy access to the affected body part (for example, a vest top for shoulder pain or shorts for a knee problem).

Key Staff/Consultants                              

Angela Barrett, Assistant Director of Allied Health Professionals

Lindsay Morrison, Bury and Rochdale Musculoskeletal lead