IT Q&As

Will IT support move over to the new provider?

Yes. For Clinical Staff nothing changes on July 1st onwards. Clinical staff will continue to have full access to their current clinical systems. Your email address will stay the same and you will have full access to the ‘F’ Drive and shared ‘G’ Drive. Some ‘corporate systems’ access will change and we’ll let you know about that very soon.

For Corporate Services staff based in the localities, you will retain their mobile devices e.g. phones and laptops. You will be asked to identify the information you require to retain from your folders and submit this to IT, who will ensure this information continues to be available on your devices. Corporate Services staff based at Trust HQ will also retain mobile devices, however, these will be ‘wiped’ clean and new information will be re-installed on these devices by Northern Care Alliance. Work is underway to identify the requirements of Corporate Staff to ensure continuity of service.

Will you engage staff in any future decisions about IT systems?

Yes. We will engage community services staff as they are essential users of systems and will have important views on systems that we can use in future.

Will we continue with our electronic patient system (PARIS)?

Yes. Currently it’s ‘business as usual’, but localities are sharing their plans and preferences associated with the transfer. This will also include identifying the requirements for information management and technology systems and support after the transfer.

Will we still have floor walkers for things like PARIS?

Floor walkers are a really good idea that the Northern Care Alliance will take away and put forward as a suggestion in the future.

I have heard we’ll be using a different system for incident reporting?

Yes that is true, however, please do not worry as staff will be provided with training on the system.

Will we take our IT equipment and email addresses with us?

We have taken the general view that we should make the transfer as smooth for people as possible, therefore, people’s email addresses  will not change and they will take their existing IT equipment e.g. laptops with them. Any future changes will be considered in the longer term. [See first question and answer in this section]

What happens to information on the G and F Drives?

[See first question and answer in this section]

Will we be on a different network from July 1st? If so, are there concerns about migration timescales?

We have taken the general view that we should make the transfer as smooth for people as possible, therefore, people’s email addresses will not change and they will take their existing IT equipment e.g. laptops with them. Any future changes will be considered in the longer term.

Will we be using the same ‘safeguarding system?

We will be moving from Ulysses Safeguarding to the NCA system Datix. We are still considering timescales for this.

Will the Physio / Podiatry Direct online self-referral form transfer?

Yes. Patients can access self-referral systems through both PCFT and NCA websites.

What will happen as regards maintenance of the Directory of Services (DoS)?

These will continue to be monitored as before by nominated local managers. If there are any changes required, please contact NCA Corporate Communications who will make any required changes/updates.

Who do we contact for Systems/IT Support from July 1st?

A list of contacts for IT/Systems support will be included in the NCA Welcome Packs.

Will we still have access to our F, and G drives post July 1st?

Yes. Guidance has now been issued around this and is available on the PCFT Transfer Hub.

Will there be any change to the landlines we have access to?

For clinical services staff, and staff who are not moving to a new base or location, there will be no change to landline numbers. For Corporate Services staff who are moving, their landline numbers will change to a SRFT landline number

Will we have a different system for procurement?

No. You will follow the same procurement procedures from July 1st. This may change in the longer term.

Will the generic in-boxes for the services be transferred with us?

Generic inboxes will be transferred as part of the e-mail transfer and where these have PCFT in the name; these will be phased out over a period of time and replaced with SRFT.

Do we still use the Code 5 lone worker device?

Yes, SRFT have confirmed that they will continue with this.

Will we still have access to PAHT Path Lab?

Yes.

What will happen to the Social Media accounts used by Community Services teams?

These will continue.  Support to these accounts will be provided by the NCA Communications team.

Will we still be able to use PCFT memory sticks?

Yes. There will be no change to Health Informatics support in the interim period.  All services and devises currently provided will continue to be provided.

Will you engage staff in any future decisions about IT Systems?

Yes. We will engage Community Services staff as they are essential users of systems and will have important views on systems that we can use in future.

Health Records

What will happen to hand-held notes at transfer, and where will they be stored, storage and archived?

Hand-held notes should be treated in the same way other records are at the point of transfer. If a patient is active at the point of transfer, then the ownership of the records will transfer to SRFT.  Storage will remain the same as no services are re-locating.

What is the approach for local archiving, and where will this be done?

As agreed at locality meetings, the current processes and procedures apply post transfer; pending revised instructions from SRFT. In the event this changes ahead of the transfer, we will notify teams accordingly.