GP & Partner Bulletin - September 2015

Pulse 2

September 2015

Welcome to the September issue of Pulse The Pennine Acute Hospitals NHS Trust's GP and partner bulletin. Each issue will round up the latest news from inside the Trust and present it in this e-newsletter. If you would like to make any comments about this issue or if you have any suggestions for future content then please email the editor


Integrated and Community Services – new services go live

This month was a significant week for the Trust and particularly for our Integrated and Community Services Division. For North Manchester, the Intermediate Care and Reablement Service changed to the Community Assessment and Support Service (CASS) which went live on 1st September.

The new CASS service is leading the way as the city integrates community based health and social care services, and incorporates existing services from our Trust’s community services and Manchester City Council. CASS is a new integrated service delivery model that will aim to avoid admissions (step up), reduce length of stay (step down), and improve patient and carers’ experiences through better access to the right intervention, at the right time, delivered by the right health or social care worker. 

The services include: Crisis Response, Intermediate Care (bed based & home based); some of the Primary Assessment Team; and Reablement Services. 

New Intermediate Tier Services for Heywood, Middleton and Rochdale

The Trust as lead provider has launched new Intermediate Tier Services for Heywood, Middleton and Rochdale (HMR). The service, jointly commissioned by the local HMR CCG and Rochdale Borough Council, will be provided by over 200 staff from a variety of health and social care organisations. This is a unique joint partnership between our Trust, Age UK Metro Rochdale, BARDOC, Big Life Group, GP Care Services Limited, Pennine Care and Rochdale Council.

The service will deliver a truly integrated health and social care model which will see these organisations working together to deliver a range of services including: intermediate care beds at Tudor Court in Rochdale and at Rochdale Infirmary, urgent care community response and home care pathway, enhanced medical and pharmacy support, and improved discharge and care navigation.

New palliative care service for North Manchester

The North Manchester Macmillan Palliative Care Support Service (NMMPCSS) was launched on Monday 21st September. The service is for clinicians, patients, carers and social care teams across Manchester. It is part of the Macmillan Cancer Improvement Partnership (MCIP) - a partnership between Macmillan Cancer Support, Manchester CCGs, Manchester NHS acute trusts, St Ann’s Hospice, people affected by cancer and Manchester City Council.

The service is delivered by this Trust and began operating in April in efforts to reduce hospital deaths and A&E admissions. Since then there has been a 25% increase in the number of patients identified as requiring palliative care. This is a fantastic partnership. The NMMPCSS team provides round-the-clock telephone advice, as well as visits and care in the home.

The service is open 7 days a week from 8am to 8pm. There is an open referral system for patients, carers and professionals, and help with managing problems such as pain, sickness, breathlessness, and psychological and emotional support. The service referral line is 0161 202 8920 or

New Manchester GP Hub at North Manchester General Hospital

Our new primary care service for children and adults who are registered with a Manchester GP has now opened at North Manchester General Hospital. The service is open 8am – 8pm, 7 days a week and is located in Outpatients A. This hub is one of five that have opened in the North Manchester area to improve primary care access, funded through the Prime Minister’s Challenge Fund.

To start with the North Manchester General GP hub will only be seeing patients referred from triage at A&E, but this will be reviewed once the service is established. The access scheme is run by the GP Federation and the GP in the hub will have access to the patient’s full primary care record. All North Manchester GP practices have entered into a data sharing agreement with the Federation. For more details contact or 0161 2303034. The GP Hub can be contacted on 0161 625 8154.

Changes to the Handover of Care Communication

On Tuesday 29th September 2015 changes to the Handover of Care Communication (HoCC) will be implemented trust wide as requested and approved by the Clinical Communication Group chaired by Dr Ng Man Kwong and Dr Aggy York.

The changes are:

Guidance notes added to all templates.  These have been added with the aim of assisting clinicians in recording specific, precise information relevant and to improve the quality of information recorded.   

The removal of the VTE, Smoking status/cessation and MRSA status from the GPs copy.  These will still be recorded in the summary though will be excluded from the GP copy.

For further information please contact

Staff Awards 2015 - Nominations sought for Patients' Choice Award

Our Staff Awards are designed to recognise and celebrate the outstanding contributions, skill, leadership, innovation and achievements of Trust staff, particularly those who not only demonstrate our Trust’s values, but who go that extra mile to make a difference to patient care and our services. Patients can nominate for the Patients' Choice Award on the Trust website. The closing date is Friday 16thOctober 2015.

Pennine Pathology Department user satisfaction survey 2015

Once again the Pennine Pathology Department would like your feedback on the service we provide to you. It is our aim to improve our service to you year on year and we value your opinions and suggestions on how we can achieve this. We would appreciate it if you could take the time to complete and return our survey, this year we are particularly interested in your views on how your requests for advice are handled.

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Home Intravenous Therapy pilot expands its pathways

An 18-month pilot scheme providing IV therapy for patients at home has expanded its pathways to include cellulitis (antibiotics) osteomyelitis (antibiotics) UTI (antibiotics) dehydration (sub-cut fluids) heart failure (iv diurectics) and bishosponate therapy (rheumatoid). Benefits of the home based service include improved patient experience and reduced risk of hospital acquired infections.

The Home Intravenous Therapy Team minimises admissions for patients referred by GPs, requiring intravenous drugs for key conditions such has cellulitis, dehydration, heart failure and osteomyelitis. The team assess, diagnose, prescribe, treat monitor and deliver MDT meetings to support the patient at home. They then discharge the patient and report outcomes to the GP.

The referral and hours of operation for the service are seven days per week from 8am to 8pm. Patients referred after 5pm will be seen the next day. The team aim to see the patient within 4 hours. In order to make a referral GPs should complete a referral form and email it as an attachment to To contact the team please call the office on 0161 741 2007 or mobile 07816142396.

Free Fitness MoTs for Over 65s at Fairfield General Hospital

As part of Older People’s Day physiotherapists from Fairfield General Hospital in Bury will be offering free Functional Fitness MoTs to anyone aged over 65.

On Thursday 1st October, at 12 midday, the Physiotherapy Department at Fairfield General Hospital will open its doors for an hour to offer the general public free assessment and advice on how to keep active with age.

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Perfect Week in Theatres at Fairfield General Hospital

The Fairfield General Hospital (FGH) Perfect Week in Theatres started on Tue 22nd September and runs until Mon 28th excluding the weekend. The programme focuses on a range of areas where efficiency and productivity in theatres could be improved and the patient experience enhanced. The Perfect Week in Theatres at FGH will build on the work already being done and the views and suggestions taken from the recent ‘Transforming Theatres’ staff road-shows and workshops that were held at the Trust.

Volunteer Ward Theatre Liaison Officers (WTLOs) are required to support this initiative from our own staff as well as from healthcare partners. This is an opportunity to develop your skills and find out all about how theatres work. Contact Nicola Hughes, Head of Theatre Services, on 0161 778 5248 or email You can also contact Keeley Gibbons, Senior Directorate Manager, on 0161 627 8837 (78837) or email or Lynn A Smith

Trust shortlisted for HSJ Awards

The Trust has been shortlisted as national finalists in three categories for the prestigious 2015 Health Service Journal (HSJ) Awards in the following categories.

  • The Acute, Community and/or Primary Care Services Redesign award
  • Using Technology to Improve Efficiency award
  • Staff Engagement award

The HSJ Awards, in partnership with Celesio, is the largest celebration of excellence in UK healthcare, highlighting the most innovative and successful people and projects in the sector. The final awards will be held on 18th November at the Grosvenor Hotel in London.

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Trust scoops Best Improvement in Patient Safety Award at 2015 North West Informatics Awards

The Trust has won the Best Improvement in Patient Safety Award at the 2015 Informatics Awards.

The awards were held on 16 September at the CONNECT Conference Award Ceremony at the Herons Reach Hotel in Blackpool. The evening was hosted by the North West Chief Clinical Information Officer who presented the awards.

Read more 


APM and local “Pride in Pennine NHS Expo”

Doctors, nurses and healthcare staff from the Trust will be holding a “Pride in Pennine NHS Expo” exhibition and information event for the general public and local patient groups as part of the Trust’s Annual Public Meeting (APM) on Thursday 24th September, from 4-6pm.

The event will be held at The Sheridan Suite on 371 Oldham Road, Manchester, M40 8RR.

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'Come Dine with us' (free patient food tasting sessions)

  • 07 October 2015 from 14:00 to 15:00, Fairfield General Hospital, Bury

  • 15 October 2015 from 14:00 to 15:00, Rochdale Infirmary

  • 22 October 2015 from 14:00 to 15:00, The Royal Oldham Hospital

  • 28 October 2015 from 14:00 to 15:00, North Manchester General Hospital

To find out more and to book a place please contact Angela Greenwood,, 01706 51 7302

Have you read the September issue of Pennine News, the Trust's monthly magazine for staff and stakeholders?