Further information

General information

Patient parking is available at all of our clinics but please allow time to find a parking space if you arrive by car.

If English is not your first language then an interpreter can be arranged so please make us aware of this prior to your appointment. We prefer to use trained interpreters as family members may be unfamiliar with some medical terms. Interpreter bookings require 48 hours’ notice.

We are committed to providing a quality and timely service to all our patients. If you fail to attend your appointment we will assume you do not want treatment. We also ask that you provide 24 hours’ notice if you need to cancel so we can then offer your appointment to someone else on our waiting list. Failure to do so may mean that you will not be offered another appointment and your referring doctor will be notified of this.

Frequently asked questions

What will happen at my first appointment?

Your first assessment may involve a face to face appointment or a telephone consultation. The physiotherapist will ask you questions about your condition and discuss and agree the best treatment plan with you. This may involve a physical examination. Please bring a list of any medicines that you take. See below about what to wear.

How long does a treatment session last?

Your initial assessment will usually last up to 45 minutes and the subsequent follow-up treatment sessions will last about 20-25 minutes. We do operate a strict appointment system so please try to be on time for your appointment as late arrivals may not be able to be seen.

How many treatment sessions will I need?

There is no predetermined number of treatments for a specific condition. However, following your initial assessment, your physiotherapist will discuss and agree a treatment plan with you and give you an indication of how many treatments you may need. This may include advice and strategies to self manage your problem where necessary. Some follow-up appointments may be conducted by telephone.

What will I have to wear?

The physiotherapist may ask you to remove items of clothing e.g. T shirt / blouse but they will not ask you to remove your underwear. If you have a back or lower limb problem e.g. knee or hip you may wish to bring shorts to change into. For a neck or upper limb problem e.g. shoulder, you may wish to wear a vest.

Will it hurt?

A physiotherapist’s aim is not to increase your pain. After the assessment and some treatments you may experience short term discomfort which should settle. If the increased discomfort does not settle within 2 days, please contact us for advice. You must tell the therapist if you are experiencing high levels of discomfort during your treatments.

Useful leaflets

DocumentFile Size 
Golfer's elbow 122 KB  
Tennis elbow 113 KB  
Achilles Tendinopathy   251 KB  


Useful links

Free exercise videos to suit different personal circumstances that will help with a wide range of conditions.

Chartered Society of Physiotherapy - Your Health

For information about: 

Arthritis Research UK

Arthritis Research UK is the charity leading the fight against arthritis. 

The link provides more information about specific conditions and exercises to help manage your condition.

NHS inform

Providing a co-ordinated approach and a single source of quality assured health information for the public in Scotland.


Patient information and professional educational material on shoulder pain and treatments.

The Pain Toolkit

The Pain Toolkit is a simple information booklet that could provide you with some handy tips and skills to support you along the way to managing your pain.

The truth about back pain (video link)

Find out how to cope with and manage back pain.

START back exercises for back pain

NHS Choices

General information about physiotherapy and physiotherapists.

Heywood, Middleton and Rochdale Persistent Pain

A resource for patients and healthcare professionals to help manage persistent pain.

Rehabilitation Exercises

Get active

Being active can reduce the risk of developing major illnesses such as heart disease and diabetes, and make a real impact on your overall health and wellbeing. The links below will take you to a range of free resources to help you to move and exercise more.