Accessible Information Standard

leaflets 45

A patient’s experience of our services must be positive to encourage the patient to continue to use the service.  To support this The Pennine Acute Hospitals NHS Trust is implementing the Accessible Information Standard which aims to make sure that disabled people who are our patients, service users and their carers and parents have access to information that they can understand and any communication support they need.

This includes making sure that people get information in different formats if they need it, such as large print, Braille, embossed, easy read, via email and visual/British Sign Language (BSL) etc.

As part of the standard the Trust MUST do five things:

  1. Ask people if they have any information or communication needs, and find out how to meet their needs.

  2. Record those needs in a set way on patient records.

  3. Highlight a person’s file, so it is clear that they have information or communication needs, and clearly explain how these should be met.

  4. Share information about a person’s needs with other Trust Teams/Departments, NHS and adult social care providers, when they have consent or permission to do so.

  5. Act to make sure that people get information in an accessible way and communication support if they need it.

Accessible Information Standard Useful Links

For more information/guidance around the standard,  you can visit the NHS England website

A short update about the approval is also available in the following formats .:

For more information on the Accessible Information Standard contact:

Jules Wall  - Diversity and Inclusion Manager
Telephone: 0161 604 5891 (Int 45891) 
EmailJulie.wall@pat.nhs.uk

The Trust has implemented the Accessible Information Standard and have worked in partnership with patients, carers and other health and adult social care providers to develop a Communication and Information Needs Passport and accessible information leaflets and videos such as the F.A.S.T Stroke BSL Video. 

F.A.S.T Stroke - BSL Video

We are raising awareness of the Standard with our staff through training and team briefing sessions and put in place the Communication and Information Needs Passport and Accessible Information Standard Codes on our Electronic Patient Records.