Patient Experience Team (PET)

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The Patient Experience Team brings together a wide variety of feedback from our patients, their relatives and carers which we then use to improve your services.

We work with staff across the hospital to help them encourage their patients and visitors to give us valuable feedback that we can use to continuously improve. 

We collect feedback in the following ways

  • comment cards
  • friends and Family Test
  • Picker surveys
  • patient and carer forums
  • letters and emails from patients, friends and relatives
  • comments on websites like NHS Choices and Patient Opinion
  • feedback through advocacy groups, such as local Healthwatch organisations
  • If you would like to send us feedback about your experience at Northern Care Alliance, you can email patient@pat.nhs.net
  • telephone our PALS team on 0161 604 5897 or email pals@pat.nhs.uk

By bringing together all of this feedback we can identify areas where our procedures or services can be improved.

Care Quality Commission 2018 Adult Inpatient Survey

The Care Quality Commission 2018 Adult Inpatient Survey is underway! You may receive a patient questionnaire if you had an inpatient stay at one of our hospitals in July 2018. They’re currently asking thousands of people about care they recently received in hospital. Patients & Service Users are being invited to share their experiences through the questionnaire which is being sent out by all acute NHS trusts until January 2019. For more information and look at previous survey findings here: https://www.cqc.org.uk/publications/surveys/surveys  If you have any questions please email patient.survey@cqc.org.uk

In Development

The patient experience team is currently working a ‘document for discussion’ aimed at ‘what matters most’ to our patients and service users.  We are current on phase 2 of our engagement and encourage you to look at the attached document which you have the opportunity to feedback to us on.

Document for discussion - Summary version

Document for discussion – Full version

Feedback sheet

Key Staff

NCA Patient Experience staff:

Tammy Pike, Assistant Director of Service User Experience

Joanne McAllister, Head of Patient / Service User Experience

Lynn Hulston, Head of Patient / Service User Experience

Trudy Taylor , Head of Patient / Service User Experience

Caroline Short PA/Administrator

Tel: 0161 918 4294

Email: experience.patient@pat.nhs.net