During Your Stay
When You Arrive
Finding the department
Your admission letter will tell you where you should report to. The relevant department should be signposted from the main reception.
You can also find details of where each ward and department is located on each hospital site by checking the Our Hospitals section of the website.
If you are having problems finding your way around, then please do not hesitate to ask a member of staff or one of our ‘welcome’ volunteers, who can be recognised by their uniforms and identification badges.
All Trust staff wear Trust identity badges. If you do not know who people are, then please ask them to introduce themselves.
On the ward
On arrival, you will be shown to your bed and introduced to your nursing team who will be responsible for your care throughout your stay with us.
You will be given an identity wristband to wear to ensure that we can identify you correctly. The wristband will be red if you have any allergies or blue if you do not. You may be asked to change into your nightclothes to make examination easier. You will be asked a number of questions. This information is necessary to help us plan your care whilst in hospital.
If you are unsure of anything, just ask. Our staff are there to help.
When you are admitted to hospital, please bring with you all of your medicines e.g. the tablets, liquids, inhalers, sprays and creams that you are taking or using.
Bringing your medicine into hospital with you will help the hospital doctor to understand exactly what medicine you are taking and the dose. The doctor can then correctly prescribe your medicine for the nurses to give to you.
If the ward you are staying on does not routinely stock some of the medicine you normally take then the nurses, with your consent, will use your own medicine until a supply can be obtained from the pharmacy department.
When you are discharged from hospital, we will ensure that you are provided with a sufficient supply of medicine to take home with you, or the full course of treatment if this is necessary.
It is very important that you tell the doctor or nurse if you are allergic to any medication.
The Trust provides over 1.5 million meals a year, which equates to feeding 1350 patients three meals a day. Meals are also provided to patients at Manchester Mental Health and Social Care Trust, NHS Bury PCT and the hospital onsite nurseries.
Patients will be offered something to eat and drink if they are admitted to one of our hospitals for a sufficient period of time which means that they miss meal times at home, or if our doctors and nurses decide that eating and drinking will aid a patient's recovery.
Choosing your meals
You are able to choose your free meals from an extensive daily menu. We offer breakfast and provide a hot meal, salad or sandwich for lunch and dinner. Do not worry if you miss a meal as there is always food available, but please note that this will not be a hot meal.
Special diets are provided for health, religious and/or cultural reasons. This includes meals for Halal diets, which are prepared externally under strict conditions and approved by the local Imams. These dishes are available on the normal menu for all to choose. The Trust also offers a special Kosher menu offering a full range of hot and cold items that have been prepared under the supervision of the Manchester and London Beth Dins and are kedassia approved.
Special diets are also provided for patients who need a therapeutic diet for medical reasons. The Trust offers menus for special diets including modified texture diets, gluten free, no added salt, low potassium and sodium for renal patients, allergy free and low residue.
Please inform the ward staff upon arrival if you have any such requirements.
Protected meal times are when all ward activities, such as ward rounds, drug rounds, cleaning and therapy stop, so that you can eat your food without any interruption. The slots are generally between 12 noon and 12.30pm and 5pm and 5.30pm for evening meals.
The Trust's catering service provides patients with a multi-choice menu that is delivered three times a day on the hospital wards. Staff and visitors are also offered the same high-quality service with food served at the onsite restaurants.
The Patientline phone and entertainment system is available in all of our hospitals, giving patients bedside access to phone, TV, radio and the Internet.
Patientline is run by a separate company called Hospedia Limited and the Trust is not responsible for the system or charges. Payphones are also available throughout our hospitals.
Radio is free and payment machines are readily available for those wishing to use the system for TV, phone or Internet use.
Patients and relatives should be aware that it is much cheaper for a patient to call out than to receive a call.
For information about the system or charges, including how to buy cards in advance, please visit the Hospedia Website.
Consent for treatment
Before any doctor, nurse or therapist examines or treats you they must seek your consent (permission). This could simply mean following their suggestions, such as a doctor asking to examine your throat and you showing consent by opening your mouth. Sometimes staff will ask you to sign a form, depending on the potential risks of the examination or treatment proposed as well as the benefits. In order to make a decision, staff will provide you with information about the treatment or investigation which is being offered to you.
Patients with cognitive impairment
If you are supporting somebody in hospital who has a cognitive impairment, such as a learning disability or dementia, you may like to discuss their specific care requirements and any reasonable adjustments they may need with ward staff. The Trust has a Learning Disability Nurse Liaison Service and a Dementia Nurse Consultant, who are also available to support and advise. Please ask a member of the ward staff to contact them and they will arrange to speak to you.
Security and respect
Patients are advised not to bring any valuables or large amounts of money with them whilst in hospital. If you do have some with you, please ask a family member or trusted friend to take them home for you.
Should you wish to keep valuable items with you (watches, jewellery, etc) they will remain your responsibility and care must be taken to keep them secure. In certain circumstances (e.g. if you are having surgery) staff may store such valuables in a locked cabinet for you.
The Trust will not tolerate aggressive behaviour, violence, physical or verbal abuse to anyone whilst on hospital premises. Any incident will be escalated to the Trust security team and may be reported to the police.
Privacy and dignity
We aim to respect your privacy and dignity at all times and ask that you respect that of other patients. Wards are either single-sex or made up of male bays and female bays with separate washing and toilet facilities. However, in an emergency or in assessment areas, it may be necessary for you to be in a mixed-sex area for a short period of time.
Moving to another bed, ward or hospital
Due to clinical needs or those of other patients you may have to be moved to another ward or transferred to another hospital during your inpatient stay. The reasons for any move during your stay will be clearly explained.
Mobile phones / TV
Visitors may use mobile phones in public areas of the hospital only and phones must always be switched off or be put in silent mode when visiting on the wards and in clinical areas. Patients may use mobile phones depending upon the ward conditions. Please ask a member of ward staff if this is appropriate. Please note that photos / videos are not allowed to be taken whilst in the ward and other clinical areas.
Patient bedside TVs are available for most patients and are usually pay per view by credit/debit card. Full instructions are provided on-screen, or you may ask a member of staff to assist. Services may include: 25 plus TV channels, catch-up TV, 40 plus films on demand, games, internet, radio, telephone calls. All are available for a length of time to suit different hospital stays. Hospital radio is also available free of charge in many wards.
Spiritual Care Chaplaincy Service
The Spiritual Care Chaplaincy Service is provided by a multi-faith team who visit the wards on a regular basis. The team form an integral part of our healthcare team. They provide support to patients with their clinical treatment and recovery and ensure that their recovery is not affected by concerns, fears or beliefs.
Someone is always available to offer emotional support and/or religious care to patients and carers. This service is available 24 hours a day,
7 days a week for urgent needs and on the next working day for non-urgent issues. If you would like talk to a member of our team please ask a member of the ward staff who will contact them.
The hospital chapels, prayer and quiet rooms are available for anyone to use. There are regular services and prayer times that take place each week. Volunteers can take you to a chapel, prayer or quiet room in a wheelchair if needed. The team has a selection of holy books that you can borrow during your stay. Please ask a member of staff to contact us about your needs.