Coming Into Hospital

Image 1

Information for Patients

The Pennine Acute Hospitals NHS Trust provides both inpatient, outpatient and some community-based services.

The information on this section provides general information about how patients should prepare for their appointments and what to expect when they arrive.

We also have a variety of patient information leaflets that offer advice on a range of medical conditions, procedures and treatments. This information will help you prepare for your stay in hospital and will explain the type of treatment you can expect for your particular medical condition. Additional information is available on the NHS Choices website.

If you are unsure about what service you require or have specific questions relating to an appointment you have been asked to attend, you should contact the relevant department directly. Information can be found via the A-Z of services

We have wheelchairs available at all sites and you can bring with you any special equipment you require for your visit. If you do require a wheelchair we recommend that you contact the hospital before your appointment, please ensure you have a £1 coin (refunded on return) for the use of a wheelchair.

Information about your stay in hospital, can be found in our new bedside booklet

Language and Disability Support

We want to ensure our services are accessible to all patients and visitors. To achieve this we offer a wide range of language and disability support services including sign language support and interpreter services for more than 100 different languages. If you require language support please contact the ethnic health team on 0161 627 8770 to discuss.

We also have wheelchairs available at all sites and you can bring with you any special equipment you require for your visit. If you do require a wheelchair we recommend that you contact the hospital before your appointment.

Guide dogs are welcome in our hospitals and disabled parking is located near to main entrances on each of our hospital sites.

If you are a carer or have one yourself, please advise the nursing staff in the clinic so they can take your needs into account.

New Patient Booking System

The Trust has introduced a new 'partial booking' system to make it easier for patients and reduce waiting times. It will also reduce the number of appointments that are cancelled or rescheduled by the hospital and by patients, bringing greater efficiency.

If you are a patient and you need a follow up appointment within six week time you will be able to book directly into a clinic slot via the clinic receptionist. If you do not need an appointment within six weeks you will instead receive a letter through the post inviting you to call the hospital booking and scheduling department to arrange a date and time that is convenient for both yourself and the hospital. This will reduce the chance that the appointment could be cancelled or even forgotten. If you do not book an appointment you may be discharged from clinic and a letter will be sent to your GP explaining this.

Read our press release for more information

Privacy Notice for Private Patients

The information that is collected about your treatment is vital to producing important measures of healthcare safety and quality, and we hope that you will support that process. However, you have the right to exclude the use of your personal information from the production of these safety and quality measures if you choose to do so. The Private Healthcare Information Network Limited (PHIN) is committed to safeguarding personal information. Whenever we receive personal information, we are legally obliged to use it in accordance with all laws concerning the protection of personal information, including the Data Protection Act 1998 (we refer to these laws collectively in this Privacy Notice as the ‘data protection laws’). PHIN will only use personal information for the purposes set out in this Privacy Notice.

Breast feeding in hospital

We support breast feeding across the hospital sites. Please ask a member of staff about available facilities.