Overseas Visitors Team

Who is the service for?

Patients are referred to the Overseas Visitors Team by staff from all wards and departments based on the patients reply to residency based questions asked at every visit to one of the Trusts hospital sites.

If a patient has indicated that they are a visitor to the UK or that they are a temporary resident whilst seeking NHS treatment the Overseas Visitors Team will assess whether the patient is entitled to use the NHS free of charge.

Patients who hold a valid non UK issued European Health Insurance Card (EHIC) are asked to show their cards to hospital staff at every visit and provide details of their overseas address.

What does the service provide?

The Overseas Visitors team will ask referred patients to provide evidence to show that they are ordinarily resident in the UK and entitled to free NHS treatment.

Patients who are identified as potentially not fitting the criteria for free access to NHS treatment will be interviewed by a member of the Overseas Visitors team to assess whether they are exempt from treatment charges or liable for charges.

Who will patients meet?

Patients may speak to or meet with members of the Overseas Visitors Team:

Isobel Al-Bourini, Beverly Brearley, Nicola Delves, Lauren Kenyon and Thasleam Shahzad.

When is the service available?

The service is available to all between the hours of 9am and 4pm Monday to Friday.  Outside these hours messages can be left on an answerphone.

Where is the service provided?

The Overseas Visitors Team are based at:

North Manchester General Hospital, Delaunays Road, Crumpsall, Manchester M8 5RB
The Royal Oldham Hospital, Rochdale Road, Oldham, Lancashire OL1 2JH
Fairfield General Hospital, Rochdale Old Road, Bury, Manchester BL9 7TD
Rochdale Infirmary, Whitehall Street, Rochdale, Lancashire OL12 0NB

Department contact details

North Manchester General Hospital: telephone 0161 918 4233
Royal Oldham Hospital and Fairfield General Hospital: telephone 0161 656 1752
Rochdale Infirmary: telephone 01706 517027

The team can also be contacted by using the following email address: overseas.visitors@pat.nhs.uk

Key staff/consultants

Julie Kershaw, Manager

Overseas Visitors Team