Macmillan Cancer Information and Support Centre

MacMillan

Who is the service for?

The Macmillan Cancer Information and Support Centre is a calm, quiet relaxed environment away from the wards and clinical areas. The staff and volunteers in the centre can help you if you are affected by cancer and you are looking for support, or if you just want to talk through concerns and issues in confidence.  We can also help if you are looking for information about any aspect of cancer. 

This might be because you:

  • want to know what you can do to try and reduce your risk of cancer, and what to look out for 
  • are affected by cancer, either as a person with cancer or a carer of someone with cancer 
  • are living with the effects of a cancer diagnosis and treatment
  • want to find out about support available, including emotional and practical.

We can also help if you are a professional and want to know more about cancer and services available for people affected by cancer.

We are located at North Manchester General Hospital between C & D block, towards The Gallery Restaurant. The centre is open access not just for people who are being seen at North Manchester General Hospital.

What does the service provide?

We can help by providing:

  • Up to date information on all aspects of cancer and living with cancer, including leaflets, books, information in other formats and resources on the internet
  • the opportunity for you to talk about what you are going through and to help you to make sense of what is happening, including help to understand information you have been given by the doctors and nurses looking after you
  • links to the cancer teams when needed
  • signposting to practical or emotional help and advice, including financial advice, and information about practical support, that is available.

You can access the service we provide either by visiting or telephoning the centre, or by emailing us. The service we provide is free and confidential.

We also offer:

  • a cancer buddy scheme, which offers up to 3 sessions of 1:1 contact with a specially trained volunteer who has been affected by cancer, providing the opportunity to speak to someone who has been through it, to find out how they coped
  • themed sessions for cancer patients who are adjusting to the effects of their illness and treatment, on topics agreed by the group e.g. exercise and cancer, coping with the emotional effects of cancer, in conjunction with the Macmillan Manchester Libraries Information Service.
  • A parking permit or voucher, to allow free parking at Pennine Acute Hospitals NHS Trust, is available for cancer patients attending more than four times in one month or for a period of treatment longer than three months. For more details click here.

Contact the centre to find more about these and other activities being developed.

Who will patients meet while under your department/service's care?

The centre is staffed by the Macmillan Information and Support Service Manager and the Macmillan Cancer Information Assistant who provide information and advice to people using the service. Volunteers, many of whom have been affected by cancer, are also an important part of the service we provide by welcoming people visiting the centre and helping to put them at their ease.

The staff in the centre work closely with the cancer teams at Pennine Acute Hospitals NHS Trust.

When is the service available?

The Macmillan Cancer Information and Support Centre is open Monday to Friday from 9am until 4pm (except bank and public holidays), just drop in, no appointment needed. We advise you to please contact the centre to check opening hours before making a special journey to visit us. If you can’t make it when the centre is open please contact us and we may be able to see you at a more convenient time. 

If you can’t make it when the centre is open please contact us and we may be able to see you at a more convenient time. 

If you are an in-patient and you can’t get to the centre, ask the ward staff to contact us to see if a member of our team can visit you on the ward. 

An answering machine service is available when the centre is closed, so that people may leave their details and a short message and we will respond on the next working day.

Where is the service provided?

The centre is located between C & D blocks, towards the Gallery Restaurant at North Manchester General Hospital.

   

Department contact details

You can contact us by:

  • ringing us on 0161 604 5244, or 45244 from an internal hospital phone (answer phone available if we are busy and out of hours)
  • emailing us – macmillan.infocentre@pat.nhs.uk
  • leaving a message in the postbox outside the centre if we are closed when you visit
  • writing to us at:

The Macmillan Cancer Information and Support Centre
, North Manchester General Hospital
, Delaunays Rd
, Crumpsall
, Manchester, M8 5RB.

Practical information

If you can’t make it when the centre is open please contact us and we may be able to see you at a more convenient time.

If you are an in-patient and you can’t get to the centre, ask the ward staff to contact us to see if a member of our team can visit you on the ward.

(As already stated above) We advise you to please contact the centre to check opening hours before making a special journey to visit us.

Key staff/consultants

Our service is managed by the Macmillan Information and Support Service Manager, Mrs Alison Redfern.

Further support

Macmillan Cancer Support -  www.macmillan.org.uk

Macmillan Living with and Beyond Cancer Programme - http://www.pat.nhs.uk/our-services/macmillan-living-with-and-beyond-cancer-programme.htm

Related link (Staff Only - Intranet):  http://nww.pat.nhs.uk/clinical-departments/Cancer/macmillan-cancer-support.htm