Please Note: If you are looking for information on how to access patient records - click here.
Who is the service for?
The department is not a clinical service providing treatment but is a support service enabling the clinical services to treat patients through the provision of Health Records.
What does the service provide?
The Health Records Department on each site creates and manages patient Health Records for the Trust. The department also provides reception services for the majority of outpatient clinics and day services units including pre-operative clinics. You will find the team on receptions assisting patients when registering their arrival and making arrangements for subsequent appointments.
Who will patients meet whilst under the care of the department or service?
Health Records staff can be found working on reception desks, providing assistance to patients arriving for appointments. Patients may also speak to or meet with members of the Overseas Visitors Team in relation to hospital treatment / charges for non UK residents.
For Overseas Visitors - please bring evidence of your Nationality and proof of residence / exemption.
When is the service available?
Receptions are open when outpatient clinics are running which in general is between the hours of 8am and 6pm Monday to Friday. There are instances where if clinics are running outside of those hours eg at weekends or in the evenings reception staff from Health Records will be present providing a service to patients.
The case note storage areas and libraries on each site are staffed 8am to 5pm 7 days a week to retrieve patient records. There is also a provision to retrieve case notes out of hours.
Where is the service provided?
The Health Records Departments are based at:
North Manchester General Hospital, Delaunays Road
The Royal Oldham Hospital, Rochdale Road, Oldham , Lancashire, OL1 2JH
Fairfield General Hospital, Rochdale Old Road, Bury , Manchester, BL9 7TD
Rochdale Infirmary, Whitehall Street, Rochdale, Lancashire, OL12 0NB
Department contact details
Dawn Robinson Senior Head of Clinical Administration and Health Records
Tanveer Kausser Head of Clinical Administration and Health Records
Julie Kershaw – Health Records Operations Manager
To find out how to request a copy of your patient records use the link at the bottom of this page in the 'Related content' section.