Pennine Acute Trust launches ‘Three steps to Excellence’ Nursing strategy

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Pennine Acute Trust launches ‘Three steps to Excellence’ Nursing strategy
01 December 2014

OVER 4,000 nurses and midwives working across The Pennine Acute Hospitals NHS Trust have made a commitment to provide the best possible patient care following the launch of a new nursing strategy called the ‘Three steps to Excellence’.

The three year programme seeks to enable the delivery of the very highest standards of nursing and midwifery care across the Trust’s four hospitals – North Manchester General Hospital, The Royal Oldham Hospital, Rochdale Infirmary, Fairfield General Hospital in Bury and the Trust’s community services in north Manchester.

The programme comprises four key work streams: professional image, standards of care, workforce and patient experience.  Each work stream states the aims of the nurses and midwives to enable them to deliver excellence.

  • Standards of care – the care will be safe, efficient and evidence based.  Nursing staff will deliver the kind of care that patients and their families want to receive.
  • Patient experience – patients and their families will have the best experience possible when receiving care, 24 hours a day, seven days a week.
  • Professional image – nurses and midwives are the biggest workforce in the Trust with direct patient contact all day, every day.  It is vital that they are smart, recognisable for who they are and portray empathy, professionalism and integrity.
  • Workforce – staff will have the knowledge and skills to do their jobs and the capability to deliver the highest standards of care through professional development and appraisal.

Launching the new strategy to nurses, midwives and healthcare assistants, Chief Nurse Mandie Sunderland, said: “Our 4,000 nurses and midwives across the Trust have made a commitment to providing the best possible patient care.  We feel passionate about our profession and the impact that high quality nursing and midwifery practice can have on patient outcomes.  Our goal is that patients and their families have the best possible care experience when they use our services.

“The public still have a huge respect for nursing, but we as nurses are facing challenges.  We need to refocus and return to what patients and their families want – and that is good care and compassion.  Compassion and communication is just as important as technical skills.  I want us [our nursing and midwifery staff] to be proud to be a Pennine Acute Trust nurse or midwife. This is an exciting time for nursing and midwifery across the Trust on our journey to provide the best nursing and midwifery care in the NHS. I want this Trust to be nationally recognised as the leading Trust for nursing and midwifery.”

As part of the new strategy over recent months the Trust has implemented a new nursing metrics programme to ensure that staff deliver high quality nursing care. This follows a successful pilot across a number of wards at Fairfield General Hospital.

On a monthly basis nursing staff will now measure standards of patient care to help ensure the very best of care is being provided and to identify any issues for improvement. These care indicators cover those areas which are deemed the highest concerns in terms of patient risk and can be used to monitor and reassure the Trust Board regarding nursing quality at ward level. These include; patient observations, safeguarding, pain management, falls and continence assessment, tissue viability (pressure ulcers), nutritional assessment, medication administration, infection prevention and control, diabetes and checking nursing documentation.

Mandie added: “Using this metric tool, which is supported by a new IT system, this approach will enable our nursing staff to use real time data entry meaning the wards will see real time results which can be compared across all wards by hospital site and by division. Performance against each quality nursing metric will be correlated by the matron for the area and discussed at divisional level. This will help us improve and sustain high standards of patient care across our wards.” 

Pictured: (Right) Mandie Sunderland, Chief Nurse. Also (top) Alex Barker, divisional nurse manager for diagnostics with Matron Collette Parker, Lead Nurse for Patient Experience, on a ward at Fairfield General Hospital looking at ward patient care indicators