Partnership delivering streamlined healthcare across Rochdale borough (HMR)
Patients in Heywood, Middleton and Rochdale with a wide range of complaints are benefitting from new and innovative ways of receiving care. Care is being fully integrated for the first time by a partnership of providers, overseeing the patient’s ‘journey’ from their GP and other healthcare professional, for their initial assessment, tests and then on for any required treatment.
The integrated way of working has been commissioned by NHS Heywood, Middleton and Rochdale Clinical Commissioning Group (CCG) for a number of specialties –gastroenterology (excluding obstetrics and the cervical screening ) ear nose and throat (ENT), gynaecology, orthopaedics and urology.
A second stage later in the summer will introduce a streamlined pathway for musculo-skeletal services (MSK), which will allow patients with conditions of the muscles, bones and joints to see the service they need more efficiently.
The initial five year contract with a value of £22m per annum, so a full contract value of £110m is with the Pennine Acute Hospitals NHS Trust, InHealth, BMI Highfield Hospital and GP Care Services Ltd.
Some of the benefits for patients are a quicker turnaround of their referral from the GP to treatment. All referrals are managed using a single point of access that oversees assessment, diagnosis and patient consultation, where necessary in one appointment. When a patient attends the service the most clinically appropriate healthcare provider will see them. The workforce across the healthcare providers include clinical leads, consultants, nurse endoscopists, radiographer’s registered nurses, healthcare assistants and dieticians.
All of the integrated services are patient centred and aimed at improving the patient experience with weekend, early morning and evening appointments available wherever possible. There will be significantly reduced follow-up outpatient appointments and a reduction in duplication of test and procedures.
Simon Wootton, Chief Officer of NHS HMR CCG said;
“We know, unfortunately there can be duplication or delays when agencies are working in isolation on their area of care. This new partnership arrangement will make it easier for the organisations to have an overview to effectively refer, triage, assess, treat and monitor the patient along agreed pathways of care.
"This will mean a better experience for patients and less duplication in the system which will also mean a better use of resources. This approach, of making the best use of resources whilst improving the experience for patients, is possible only when organisational edges are blurred – this is central to the ethos contained within the Rochdale Locality Plan which is set to transform our public services in years to come.”
Dr Ray Ross, Medical Director at InHealth, said:
“The partnership is all about providing a new and innovative way of delivering healthcare for the people of HMR. Patients will have the fastest and most efficient access to be seen, assessed, diagnosed and treated for their problems. It will allow a truly local high quality healthcare that is good for patients, good for staff and good for the healthcare economy. I believe it is the way forward for the future of the NHS and we are proud that HMR is leading the way.”
Shona McCallum, Medical Director for Rochdale Infirmary and Community Services on behalf at Pennine Acute Hospitals NHS Trust said:
“We are delighted to be working together in this unique partnership of local providers of hospital, community and GP services. Together we have a fantastic opportunity to tailor how and where people receive care in Heywood, Middleton and Rochdale. Care will be more accessible and responsive. It will be more joined up, provided in the right place at the right time and by our partnerships’ multidisciplinary teams. Together we are building on our proven track record of working in partnership in Heywood, Middleton and Rochdale for better health and care ”
Media enquiries contact HMR CCG communications team firstname.lastname@example.org or call 01706 652824
InHealth is the former CAREUK North West Clinical Assessment and Treatment Service (NWCATS).
Gastroenterology services treat patients who have stomach and intestinal complaints include signs and symptoms such as indigestion, cramps and diarrhoea associated with irritable bowel syndrome, diverticular disease and colitis that need to be explored by scans and treated with medication, careful diet and if necessary surgery (excluding colorectal surgery and gallstones).
Ear nose and throat services treat patients who have medical problems or need surgery in their ears, nose or throat.
The relevant gynaecology services treat woman who have a range of hormonal and medical gynaecological problems including pelvic and vulval pain (excluding early pregnancy assessment, colposcopy and cervical screening).
Orthopaedics services treat patients who have impairments of the skeletal system including the spine.
Urology services treat patients who have disorders of the male and female urinary tract and male reproductive organs
Musculoskeletal disorders (MSDs) are conditions that can affect your muscles, bones, and joints. They include conditions such as bone fractures.