Northern Care Alliance hospital and community teams shortlisted four times in national HSJ Awards

Jim Potter
Northern Care Alliance hospital and community teams shortlisted four times in national HSJ Awards
04 September 2018

SALFORD Royal, Rochdale Infirmary and North Manchester General hospitals have all had teams shortlisted in the national HSJ Awards.

The Northern Care Alliance NHS Group, which runs the hospitals and brings together Salford Royal and The Pennine Acute Trust, has been shortlisted four times in three categories, the Improving Care with Technology category, the Acute or Specialist Services Redesign category and the Improvement in Emergency and Urgent Care category.

Salford Royal’s digital Patient Pass Renal Referral System has been recognised for its innovative approach to speeding up the referral process for renal patients.

Rochdale Infirmary and its community healthcare services have been shortlisted for two categories for its Discharge to Assess: Home in a Day Team and its Emergency Assessment and Treatment Team. The former allows patients to be assessed in their own home and the later keeps patients out of A&E by sending a team of professionals out to treat them in the community.

North Manchester General has been recognised for setting up an innovative sensory room for poorly children who find themselves in the A&E department.

The HSJ Awards are one of the largest celebrations of healthcare excellence in the world, recognising and promoting the finest achievements in the NHS, and showcasing them to the service’s most influential leaders.

Chairman of the Northern Care Alliance NHS Group, Jim Potter, said:

“I am very proud of all of the teams that have reached the shortlist stage of this year’s HSJ Awards, I wish them well and hope each of them goes on to win an award. I think the fact that we have been shortlisted four times shows how well we are performing as a Group and confirms that we are a leading provider of healthcare excellence.”

The winners of the awards will be announced at a ceremony at the Intercontinental London hotel on 21 November. In order to be crowned ‘winner’ our shortlisted teams will now take part in presentations and interviews to judging panels of senior and influential figures from the sector. In total 26 winners will be announced at the awards ceremony.

More information about each shortlisted team

Patient Pass Renal Referral System at Salford Royal
The Patient Pass Renal Referral System at Salford Royal is part of the Global Digital Exemplar Programme. Patient Pass lets referring hospitals access really fast responses and advice from the specialist teams at Salford to help them manage their renal patients. In the past people had to call the service and could be waiting up to 30mins, now people can make a referral in under two to three minutes.

Salford Royal’s renal department serves a catchment of 1.5 million patients, cared for at six different acute sites. Patient Pass is now live for renal referrals in the north sector of Greater Manchester. Over 700 referrals have been made through the system in the first six months and the system is already releasing staff time and improving the patient experience.

Discharge to Assess: Home in a Day Team - Rochdale
Through Discharge to Assess, patients are given the option of receiving any required health and social care assessments in their own home or a care environment of their choice. Since its launch in 2016 the service has nearly halved the number of delayed transfers of care out of hospital and helped ease the strain on the NHS. The service is delivered in partnership between Rochdale Council, Heywood, Middleton and Rochdale Clinical Commissioning Group (CCG) and The Northern Care Alliance’s Bury & Rochdale Care Organisation (Community and Integrated Services).

The Heywood, Middleton & Rochdale Emergency Assessment and Treatment Team
Provides an emergency response vehicle manned by a multi-disciplinary team of healthcare professionals that goes out in the community to people’s homes. Known as HEATT (Heywood Middleton Rochdale Emergency Assessment & Treatment Team) this consists of a senior technician and an advanced practitioner from the Trust’s Urgent Community Care Team who have access to specialist services for patients i.e. pharmacy\medication support, social care, access to a local GP and enhanced diagnostics.

The team respond to emergency calls and assess and treat people in their own home and where safe, maintain them in their own home in a ‘virtual bed’ or community setting.

HEATT calls are identified from IT systems following 999 calls to the ambulance service for appropriate patients aged 18 years or over who reside within the Heywood, Middleton and Rochdale area. The HEATT service aims to target calls where there is an opportunity to avoid an emergency admission or A&E attendance, and provide care for patients in their own home or community setting rather than an acute hospital.

HEATT is a collaborative project between the community health and social care teams in HMR, provided by The Pennine Acute Hospitals NHS Trust, its partners and the North West Ambulance Service NHS Trust (NWAS), funded by Heywood Middleton and Rochdale Clinical Commissioning Group. 

Co-design and co-production of an innovative sensory space in the Children’s Emergency Department – North Manchester
The project to create a new innovative sensory space at North Manchester General Hospital was carried out in partnership with the Sickids charity. Sensory facilities are proven to support the development of the senses – like touch, hearing and sight – through special lighting, music, tactile objects and a calming environment.

While many hospitals and health centres in the UK have similar facilities in their children’s wards, there are very few with 21st Century equipment within their emergency departments. The Sensory Space was designed by local children and their families, who volunteered to support the project with creative input and ideas to make the facility as welcoming, attractive and effective as possible.

The sensory space has been made possible through generous donations from the Sickids charity’s supporters, The Duchy of Lancaster Benevolent and, The W O Street Charitable Foundation and The Pennine Acute Hospitals NHS Trust Children's Emergency Department Endowment Fund.

Pictured: Chairman of the Northern Care Alliance NHS Group, Jim Potter


Notes to editors

The NCA has reached the shortlist stage in the following three categories:

Improving Care with Technology

  • NCA, Patient Pass Renal Referral System at Salford Royal

Acute or Specialist Services Redesign - North/Midlands/East

  • NCA and Rochdale Borough Council - Discharge to Assess: Home in a Day Team

Improvement in Emergency and Urgent Care

  • NCA, North Manchester General Hospital - Co-design and Co-production of an innovative Sensory Space in the Children’s Emergency Department
  • NCA and North West Ambulance Service - Heywood, Middleton & Rochdale Emergency Assessment and Treatment Team

The Northern Care Alliance NHS Group brings together five hospitals, 2000 beds, specialist and acute services, a range of associated community services, and over 17,000 staff across Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust.  

The Alliance is one of the largest NHS organisations in the country with an operating budget of £1.3bn, serving 1m people. The five hospitals operated by the Group are, Salford Royal, The Royal Oldham, Fairfield General in Bury, Rochdale Infirmary and North Manchester General.