North Manchester health partnership wins national award for end of life care

North Manchester health partnership wins national award for end of life care
31 March 2017

STAFF working within The North Manchester Macmillan Palliative Care Support Service (NMMPCSS) have been recognised for their work with a top International Journal of Palliative Nursing award at a ceremony held at the Royal College of General Practitioners. The Service won the Multidisciplinary Teamwork Award.

Based at The Pennine Acute Hospital NHS Trust’s Cornerstones Centre in Beswick, the Service is regarded as an excellent model of integrated community-based care for patients requiring end of life care and support..

Since its launch in 2015 the Service has:

  • Increased the number of patients identified on Palliative Care Registers from 380 to 826
  • Helped 88 percent of patients achieve their preferred place of care
  • Contacted all patients on the day of their referral ensuring timely access for all 
  • Increased the number of patients creating an Advance Care Plan stating wishes about their care from 30 percent in 2015 to 79 percent in 2016
  • Seen month on month increases in volunteer support for patients
  • Been rated as Outstanding for caring at the Trust’s CQC inspection in 2016.  

The Service was devised and implemented by The Macmillan Cancer Improvement Partnership (MCIP), a partnership between Macmillan, The Pennine Acute Hospitals NHS Trust, the Manchester CCGs, St Anne’s Hospice, Manchester City Council, patients and carers.

The Service, which operates every day of the week, is for any patient registered with a North Manchester GP with a life limiting illness who has palliative care needs. Patients, carers and professionals are able to refer into the Service making it more accessible for patients. 

NMMPCSS provides input to manage complex symptoms and needs, psychological, social and spiritual support. Staff can also signpost patients to a wide number of volunteer and advisory services.

Alicia Waite, Macmillan Palliative Care Service Manager at The Pennine Acute Hospitals NHS Trust said:

“I’m incredibly proud of the entire team. Their tireless dedication and commitment to their patients and one another has received national recognition through this award.”

Jane Melvin, Macmillan Cancer Support Head of Services Northwest England, said:

“This award is richly deserved. The NMMPCSS is an excellent model of integrated working involving a team of committed and highly motivated Macmillan Professionals who work tirelessly with their colleagues to deliver excellent palliative and end of life care in North Manchester.”

Dr Iain Lawrie, Lead Clinician for Specialist Palliative and End of Life Care at The Pennine Acute Hospitals NHS Trust said:

“The integrated nature of the transformed Service involving both community and hospital Teams has resulted in patients in North Manchester receiving truly holistic palliative care, addressing their physical, social, psychological needs much more comprehensively than previously. All the people involved in this development deserve to feel very proud of their work and achievement.”

Moneeza Iqbal, Programme Director - Planned Care, Long Term Conditions and Public Health at NHS North Manchester Clinical Commissioning Group said:

“The CCG is so pleased and proud the team has won this award, which we feel reflects how End of Life Care has been transformed for patients and carers in North Manchester. Alicia and the team are fantastic, and we mustn’t forget the other teams, in particular the District Nurses, who work closely with the team supporting patients in their homes. Personally speaking, the development of this team is the highlight of my 13 years in the NHS.”

Chris Mathewson, Project Manager for Palliative and Supportive Care, at MCIP / NHS North Manchester Clinical Commissioning Group said:

“It has been a privilege to lead this service development where major changes have been embraced by staff in order to improve patient care.”

The IJPN Awards took place on the 24th March 2017 at the Royal College of General Practitioners, London.

This has become a prestigious and important award ceremony that recognises and celebrates achievements and excellence in the work of palliative care, nurses and other members of the multidisciplinary palliative care team.

The winners were chosen by a prominent panel of expert judges that is representative of the diversity of disciplines and organisations that make up the sector.