North Manchester Crisis Response Service wins national Patient Safety Award

Patient safety award win
North Manchester Crisis Response Service wins national Patient Safety Award
07 July 2016

THE Pennine Acute Trust’s Community Crisis Response Service in North Manchester has won the ‘Improving Safety in Primary Care’ award at this year’s national Patient Safety Awards.

The 2016 Patient Safety Awards took place on 5 July at Manchester Central alongside the Patient Safety Congress.

They recognise and reward outstanding practice within the NHS and independent healthcare organisations. The awards celebrate best practice and high standards in 19 categories covering all aspects of the healthcare spectrum.

Carol Kavanagh, CASS Service Manager at the Trust said:

"What an amazing achievement. The crisis response team truly deserve this award as they are dedicated, committed, quality driven, responsive and very compassionate. This team have moved this pilot service to a substantive one and this sustainability has been through hard work and never losing sight of the vision and purpose. The clinical leadership, motivation and passion is incredible; they are an amazing team who are brilliant!"

The community Crisis Response Service aims to improve health and social care in patients that have reached a crisis point, that previously would have presented at Urgent Care or been placed in 24 hour care. The team support people in their own home environment wherever possible, and include staff such as nurses, Therapists, and Social Workers.

Studies show that the function of older people is reduced significantly within 48 hours of being admitted to hospital, and in patients with any form of mental health need, there is evidence of increased mortality, increased length of stay, loss of independence and higher rates of admissions to care homes.

An inter-disciplinary team was set up to provide a rapid response to referrals from any health or social care professional, for patients with a North Manchester GP, serving 36 practices and a growing population in excess of 189,000. The team is able to assess the patient in their own home within one to three hours.

Lindsey Darley, Divisional Care Director at the Trust added:

“Our community services team are able to manage some very seriously ill people in their own homes, and over 90 percent of patients would have otherwise been admitted to hospital. They work to a highly skilled level and have gained the confidence of the North West Ambulance Service, who ask them to attend patients on a regular basis. Crisis Response is now an essential service that provides a valued alternative for patients in the community preventing them attending hospital.”

Pictured: The North Manchester Crisis Response Service team