New Bereavement Centre opens at North Manchester General Hospital during Dying Matters Awareness Week

Fiona Murphy web crop
New Bereavement Centre opens at North Manchester General Hospital during Dying Matters Awareness Week
08 May 2017

A BRAND new Bereavement Centre is opening at North Manchester General Hospital during Dying Matters Awareness Week, which runs from 8 to 14 May 2017.

The ‘Swan Suite’ Bereavement Centre will open its doors to the public for the first time on Friday 12 May 2017 following an opening event, which takes place at 2pm.

The opening event will be attended by Trust Chairman Jim Potter, Chief Executive Sir David Dalton, Chief Nurse Elaine Inglesby-Burke CBE, Senior Coroner Nigel Meadows, and Fiona Murphy MBE, Associate Director of Nursing at the Trust and founder of the national SWAN end of life care model, which is present in 47 Trusts up and down the country.

The Swan Suite at North Manchester is the first of four new Bereavement Centres which are being opened at the Trust. The others will be located at The Royal Oldham Hospital, Fairfield General Hospital in Bury and Rochdale Infirmary, at dates to be confirmed, although it is planned that the Bury centre will open on 26 June.

Prior to the new centre opening at North Manchester the Trust did not have a dedicated bereavement service and all bereavement issues were handled through the General Office. The new centre will greatly improve the experience of patients and families following the death of a loved one.

Fiona Murphy MBE, Associate Director of Nursing at the Trust said: 

“I am really excited and proud to open this new Swan Suite Bereavement Centre at North Manchester General Hospital. A great many staff across the Trust from porters, to nurses, to managers, have all gone above and beyond the call of duty to make sure this vitally important service could get up and running as soon as possible. I know that the centre will have a huge impact on the service and support given to those that have lost a loved one at North Manchester.”

The Swan Suite Bereavement Centre is located opposite the General Office on the main corridor in the Quad area at North Manchester General Hospital. The centre will be staffed by a fully trained Bereavement Specialist Nurse. There are also plans to recruit a children and families bereavement trainer.

Each Bereavement Centre will offer the following services:

  • The provision of bereavement support to patients and families when death is expected, as well as when death is unexpected
  • Compassionate care every time for patients and their families
  • Equitable care to every patient regardless of place of death
  • Families will get offered the choice for mementoes from their loved one, which will include hand, footprints and locks of hair
  • All families will receive the correct information about care after death and receive a follow up call as appropriate from the Bereavement Specialist Nurse
  • Bereavement resources for staff to access 24 hours a day seven days a week for patients and families, for example z-beds for relatives to stay overnight, memory boxes, and wedding, birthday, celebration, spiritual care resource boxes. 

In addition to these services the Trust will hold monthly bereavement study days for all staff members involved in the delivery of End of Life Care (EoLC) and bereavement. The Bereavement Specialist Nurses will also offer real time coaching to staff working within EoLC/Bereavement to up skill the workforce.

In February the Trust launched the Swan end of life care model which offers dedicated support to patients in the last days of life and to their families into bereavement and beyond.

The Swan scheme is a national scheme which is present in 47 Trusts up and down the country. It was set up by the Trust’s Associate Director of Nursing, Fiona Murphy MBE.

Pictured: Trust’s Associate Director of Nursing, Fiona Murphy MBE