Doctors and nurses focus on ‘The Perfect Week for Patients’ in North Manchester

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Doctors and nurses focus on ‘The Perfect Week for Patients’ in North Manchester
03 July 2015

 DOCTORS, nurses and healthcare professionals at North Manchester General Hospital are getting ready for ‘The Perfect Week for Patients’ – part of a national initiative to improve the quality of care by solving the problems that can delay a patient’s journey from treatment to discharge.

For one week, every ward in the hospital will have extra help to identify and overcome issues and problems and to see what support is needed to smooth the patient pathway to ensure there are no delays.

The initiative focuses on every single aspect of how patients move through the various steps in the whole local health and social care system, from the local GP surgery, ambulance service, through A&E and treatment in hospital, and then discharged home or out into the community.

Dr Jimmy Stuart, (pictured) Divisional Medical Director, said:

“North Manchester General Hospital is one of the best performing A&E departments in Greater Manchester in terms of waiting times for the four hour emergency access standard. That is down to our willingness to embrace ideas, such as having GPs based in our A&E department and the development of pharmacy-led clinics alongside A&E, and The Perfect Week for Patients is another tool to help us improve and deliver an even better and more efficient and quality driven service for our patients.”

Experience at the Trust’s other hospitals where staff in A&E and on wards have shown that The Perfect Week concept can significantly improve performance, improve waiting times and discharge of patients and the whole patient experience.

During their Perfect Weeks last month, both The Royal Oldham and Fairfield General Hospitals achieved 100% under four hour waiting times in A&E for the first time since 2014 despite high patient attendances.                                                                                                                             

“Having beds available at the start of the day is a terrific boon,” said Dr Stuart. “To use a football analogy, it is like starting the game at 0-0, instead of being 2-0 down before we even kick off.”

Hugh Mullen, the Trust's Director of Operations, added:

“The response from staff to our previous Perfect Weeks has been tremendous and we have seen shorter waits in A&E and improved patient flow across our hospitals. 

“We fully expect to see the same at North Manchester and with the help of our partners in primary, community and social care, many of whom will be joining us on the wards during to see the issues first hand.

“This is a great opportunity to work with local primary care and social care partners to focus finding ways to both improve services in a way that is sustainable across the local healthcare system. The object is to find solutions to our shared problems that we can apply throughout the year for the benefit of our patients and their families.”

The Perfect Week for Patients at North Manchester General Hospital begins on Wednesday, 8 July.